Q1 - What payment options are available?
We currently offer 1 secure payment option upon delivery via our courier partner:
• Cash on Delivery (COD): Payment of the full amount in local currency.
Q2 - Can I modify or cancel my order after confirmation?
Please contact us immediately within one day of confirming your order. Once the preparation and shipping process begins, we may be unable to modify the request.
Q3 - How do I use my welcome discount code?
Please enter your promotional code (EA5) in the "Discount Code" box during the checkout process.
Q4 - What are the shipping fees and delivery times?
Shipping fees are calculated automatically upon checkout based on your location. Delivery typically takes [State time 2-7 business days] from the date of order confirmation.
Q5 - What are your delivery days?
Our delivery services operate from Saturday to Thursday, excluding official public holidays.
Q6 - How can I track my order?
As soon as your order is dispatched, our shipping company will send a direct SMS or email to you containing the tracking number and a dedicated link that you can use to monitor your shipment's progress until it reaches your doorstep.
Q7 - What happens if my shipment is delayed?
In the rare event of an unforeseen delay (due to weather or carrier issues), our team will contact you immediately to provide a revised and updated delivery timeline.
Q8 - Can I try on the item before finalizing the delivery?
Yes, for your complete peace of mind, you are welcome to open the package, try on the item, and verify the size/fit while the courier waits.
Q9 - What is the return window?
You may return the product within 3 days from the date of receipt, provided the item is in its original, unused condition, and retains all original tags.
Q10 - Are there any fees for returns?
When you choose to return an item, the shipping fees associated with the return process (the cost of collection) will be charged to and borne by the customer. These fees are determined based on the original delivery location.
Q11 - When and how is the refund issued?
The owed amount will be successfully credited back to you following the completion of the quality inspection for the returned item. The refund amount is released within 1-3 days from the date the inspection is finalized.
Q12 - What if I receive a defective product?
Please contact us immediately. We will handle the situation entirely, offering you a replacement or a full refund to you.
Q13 - How do I choose the correct size?
Please refer to the size chart provided on the product page, which offers precise measurements to assist you in selecting the most suitable fit.