We believe in exceptional quality and strive to ensure that every even šura piece is the perfect choice for you.
ā¢Verification and Try-On: To guarantee your complete satisfaction, you are permitted to open the package, try on the item, and verify the size and fit while the courier representative waits. This is a complimentary step to assure product excellence upon arrival.
ā¢Immediate Return or Exchange: Should you decide to return or exchange the product at the exact moment of delivery (before the courier departs), you will only be charged the original shipping fee applicable to your order.
ā¢Post-Courier Collection: If you choose to request a return or exchange after the courier has departed (on a subsequent date), an additional shipping fee will be applied to cover the logistical cost of scheduling the collection and return shipment.
Our Return Window
You may return products within (3) days of receiving your order.
The item must remain in its original, perfect condition: unworn, unwashed, and with all original tags securely attached. Any item not meeting these simple conditions cannot be accepted for return.
Inspection Process
Once your return is received, it will undergo a standard inspection by our team. The item is checked to verify it meets the original conditions before we process and complete your exchange or refund.
Return Pick-Up Time
* Cairo & Giza: 2ā4 business days
* Other Governorates: 2ā7 business days
Refund Eligibility
ā¢ Refunds are processed only after the returned item has been successfully picked up and approved following our quality inspection.
ā¢ For a refund to be issued, the items must be in their original, unused condition with all tags intact.
Refund Method
Refunds are processed:
ā¢ Bank transfer
Refunds are completed within 1-3 business days after the courier receives the item.
Defective Products Assurance
If the item you receive is damaged or presents a manufacturing defect, please notify us immediately.
We will ensure a swift resolution: you will receive either a replacement or a full refund.Ā
Return Shipping Fees
The cost of return shipping depends on the timing of your decision:
ā¢ On-the-Spot Return: If you choose to return the item immediately upon delivery, you are only charged the original delivery fee (no additional pickup fee).
ā¢ Subsequent Return: If the return is requested after the courier has left, a separate collection fee will be charged to cover the cost of scheduling the return pickup.